Velocity
Achieve Speed with Quality
Accelerate your CX development and ensure quality by connecting your design to assurance and increasing automation
Design-Driven Assurance
Adopt a design-driven approach to your functional and regression testing and rapidly innovate while ensuring quality. Velocity facilitates acceleration of your CX development initiatives and adoption of Agile development methodologies.
Collaborate
Facilitate collaboration with a shared visual language for expressing customer journeys, ensuring accurate design is used throughout testing
Accelerate
Automate documentation of CX design, creation and maintenance of test cases, as well as test execution
Flawless CX
Increase test coverage through automation, and visualize test coverage to see trends over time. Test holistically – digital and voice channels, as well as self-service and agent-assisted interactions
Resources
CX Innovation Lifecycle
Learn about the CX Innovation Lifecycle and framework for accelerating your CX innovation and delighting your customers
Velocity Datasheet
Read more about Velocity and share the datasheet with your colleagues
Velocity Features
Click to uncover all six screen shots:
Automated Discovery
Automatically discover and document your existing CX in a visual hierarchical map
CX Model Editing
Discover or import CX models and visualize in common, intuitive language
Automated Test Case Creation and Maintenance
Automatically generate test cases based on CX models, and link test cases to models to changes automatically flow through to test cases
Omnichannel Test Scripting
Design and test customer journeys across digital and voice channels
Integrated CX & AX Testing
Ensure data flows from self-service through to assisted service touch point, and agent routing operates as designed, with single framework for test execution and reporting
Automated Test Execution
Accelerate testing times by automating test execution
Learn More
See how Velocity can help you achieve your CX innovation goals, and delight your customers.
